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CHS Pinnacle Award Presented to Maryhaven and St. Catherine of Siena

May 16th, 2018

Catholic Health Services (CHS) presented its 2018 CHS Pinnacle Award for Quality & Patient Safety to St. Catherine of Siena Medical Center and Maryhaven Center of Hope, both members of CHS. St. Catherine won the acute care category for its “Striving for Zero” project addressing hospital-acquired infections (HAIs), and Maryhaven took top honors in the continuing care category for developing strategies to positively manage aggression in individuals with intellectual disabilities. CHS’s Mercy Medical Center and Good Samaritan Nursing Home were the finalists, for decreasing the incidence of HAIs and for improving palliative care, respectively.

“The CHS Pinnacle Award is modeled after the Healthcare Association of New York State (HANYS) Pinnacle Award and is CHS’s way of acknowledging those playing a leading role in promoting improvements in health care delivery,” commented CHS’s Executive Vice President & Chief Clinical Officer Patrick M. O’Shaughnessy, DO. “Supporting these efforts enables CHS to better serve patients and the community.”

Now in its fourth year, the CHS Pinnacle Award is presented annually at a conference held at the DeMatteis Center in Greenvale, with numerous clinical teams from across CHS submitting quality improvement projects for consideration. One feature of the successful initiative at Maryhaven was the introduction of monthly residential client council meetings at which individuals expressed their level of satisfaction and preferences on meals, activities and more. Maryhaven’s Person-Centered Planning Department played a key role in the effort. Through proactive rounding, in addition to existing measures, St. Catherine’s team sustained a perfect record of zero central line-associated blood stream infections (CLABSI) in critical care and zero catheter-associated urinary tract infections (CAUTI) in critical care for more than nine consecutive months.

CHS’s President & CEO Alan D. Guerci, MD, welcomed attendees in the morning, after which
Dr. O’Shaughnessy spoke about “High Reliability Concepts From Aircraft Carrier to Health Care: It Takes a Team to Steam.” The guest speaker was Press Ganey Chief Medical Officer Thomas H. Lee, MD, who spoke on “The Reduction of Suffering as the Organizing Focus of Health Care.” The 25 submissions were represented with poster displays illustrating the performance improvements achieved by each project.

In addition to the CHS Pinnacle Awards, several specialty awards were presented at the event. St. Joseph Hospital was honored for the Best Employee Safety Project, CHS Physician Partners Medical Group for Best Rollout of a New Safety Pilot Initiative, CHS Emergency Medicine for Best System Service Line Patient Safety Initiative, St. Charles Hospital for Best Sustainable Project, Good Shepherd Hospice for Best Patient Experience Improvement Initiative and CHS Services for Best System-Wide Patient Safety Initiative.

Finally, two individuals who used CHS’s Daily Patient Safety Principles to make a dramatic, positive difference in patient outcomes were recognized in the Patient Safety Hero Award category. Donna Charles, RN, of Mercy Medical Center was named the Patient Safety Hero for the entire health system for averting an adverse medical incident, with James Tivers of St. Charles as the finalist for similar exemplary actions.

For more information about CHS, call 1 (855) CHS-4500 or visit

Photos: CHS presented its 2018 CHS Pinnacle Award for Quality & Patient Safety in the acute care category to St. Catherine of Siena Medical Center (top, right). CHS presented its 2018 CHS Pinnacle Award for Quality & Patient Safety in the continuing care category to Maryhaven Center of Hope (above, left).

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